We in Vitaliv are proud of our products and we are sure in it’s quality. That's why we are ready to provide a guarantee according to which you can get all the money that you spent on our products back, in case you don't see any positive improvements in your health after 180 days of taking our supplements.
How does it work?
Our policy is simple: If you are not 100% satisfied with a Vitaliv product after trying it for a period of 180 days, we will give you a full refund, shipping charges excluded.
Why 180 days?
Because our products are made with 100% natural ingredients. That means you need to take them over a period of time before you can see results.
Why do we ask for empty packs in return?
It's actually the same reason as why our guarantee takes 180 days. In order to feel any improvement from taking our supplements, you should take them for a long period of time. Usually this period is between 3-6 months, but for some individuals it might take even longer.
What are the conditions of the guarantee?
The minimum subscription length is 180 days and begins on the date of your trial order.
A claim must be made within 30 days after the 180 day period has ended.
All containers and blisters (where these were supplied) plus unused product must be returned to Vitaliv.
Claims made before the end of the 180-day period and return packages containing less than a 6 month supply of blisters and containers will be evaluated on a case by case basis and may not be approved for a refund.
Claims may not be made more than once for the same product.
Shipping costs (4.9 EUR per shipment) from Vitaliv and return shipping costs will not be refunded.
How to take part in the guarantee program?
To make a claim, complete and return the claim form. A Return Merchandise Authorization (RMA) number will be emailed to you and your product subscription will be cancelled at the same time.
Package together all containers and blisters (where these were supplied) plus unused product.
Send the package to Vitaliv at Postboks 2044, 2811 Hunndalen.
Within 10 business days from receipt of your package, Vitaliv will credit your refund using your original payment method.
A Refund Confirmation will be emailed to you.
In case of any questions don't hesitate to contact our support team at kundeservice@vitaliv.no
